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Return & Exchanges

RETURN & EXCHANGES POLICY

Our return address:
1/26 Jack St Morayfield 4506

Don't like what you purchased? Don't like the products you bought or it doesn’t fit, doesn’t suit, or you simply aren’t satisfied with the quality or design, we can't provide you with a refund instead a store credit will be issued instead to find an alternative size, product or design.

Received a defective item in the email? Contact us ASAP via email HERE: sales@thepuppycollection.com


 The delivery and shipping costs are non-refundable. 

If you're returning an item/s, the return shipping cost will be at the customer's expense and the returned items must be unused in the original packaging in their original condition. All packaging, tags and attachments must remain attached for the items to be applicable for an exchange or store credit. 

Please note, return shipping costs are at the buyers expense. If you mark the return 'Return to sender' our Australia Post account will be charged a return fee. This fee will be at the buyers expense. 

Sale and clearance items are not eligible for a return or exchange.

A gift card will be emailed to you as a store credit which you can use to repurchase a different size, design or item and the gift card never expires. 

You are responsible for return shipping costs unless the product is damaged or faulty and shipping costs cannot be refunded. Please use trackable shipping services when returning the items as we are not guaranteed to receive the parcel back and hence we are not responsible for lost items.


When you receive a store credit (gift card), it will be for the amount you have paid for the item/s only. It will not include any shipping costs. 

Cancellation of Orders

The Puppy Collection has the ability to cancel your order if for any reason we are unable to provide you with the products subject to your order. We will contact you should this occur.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.     

Once your order has been placed, unfortunately we do not cancel/refund orders. If you need to make changes to your order, contact us ASAP and we'll see what we can do before your order has been dispatched.

Our Guarantee:

The Puppy Collection products are made from high quality and durable materials, however they are not indestructible. We guarantee our accessories and pet products at the time of purchase against any defects. If you have experienced a problem with any of our products, please contact us via email immediately with a photo of the defects.

Please ensure that you inspect all items for wear prior to use.

We are unable to take responsibility for any injury or loss caused by the use or misuse of our products.